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The Business of Fashion Podcast

Sep 27, 2021

In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising personalised in store service, which...


How Is Luxury Customer Service Evolving? | Transforming Luxury

Sep 27, 2021

In recent decades, the race to attract and retain customers saw dizzying amounts of money spent on clienteling — the industry term for building a 1 on 1 relationship with customers. Today, for major players of scale with the resources to invest in it, successfully digitising personalised in store service, which...


Sep 24, 2021

The fashion system has been broken for some time, said trend forecaster Li Edelkoort at VOICES 2016. But, it can still regain its cultural cachet, and fix its exploitative practices.

When trend forecaster Li Edelkoort first published a manifesto called “Anti-Fashion” in 2015, people across the fashion industry told...


Sep 20, 2021

In Episode 2 of Transforming Luxury, BoF’s new podcast presented by Klarna, we investigate what will inform the luxury product mix of the future.

Indeed, the definition of a luxury good has expanded dramatically in recent years to now include a host of disruptive new categories, from the luxury sneakerhead culture...


Sep 17, 2021

The world is in the middle of an information revolution, and it’s a situation, economist Carlota Perez says, we’ve been in before. Capitalism resets every few decades, and follows a familiar pattern: An investment frenzy boosts new technologies that change how people live and interact, but when that craze...